Introducing Inbound Solutions

Introducing Inbound Solutions

From easy-to-use call routing plans and reporting to call centre management and services, Inbound solutions provide our customers with the management tools to maximum operational flexibility and efficiency of their business, and offer better-quality customer experience.

Available on both geographic and non-geographic numbers and with access from any web-enabled device through a secure, user-friendly website, a number of key features help our business customers to create and directly set up a host of plans to manage incoming calls more effectively as well as securely change the plans, and to be in direct control of call management and reporting without the need to rely on a network operator or provider.

With Inbound our customers can manage what happens to calls during busy periods, or when their business is closed with any number, with any device and from anywhere, and using the management tools gain a far better understanding of call patterns such as how many calls their business is receiving, how many are answered and how many are missed.

Advanced features include auto attendant announcements, voicemail and call recording services for compliance or training purposes, routing options by caller identity or location, for multi-site or multi-department organisations to the correct team or department, call queueing and call centre functionality, and live statistics and reporting to provide instant feedback on current call patterns and call handling efficiency.

All in all, when it comes to customer service and caller satisfaction, Inbound helps keep businesses in control and in touch. Let’s talk Inbound.