Hosted Telephony

Hosted Telephony

Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation's changing requirements, while your employees can manage calls easily and effectively.

With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size business looking to improve its productivity and image.

What makes Horizon different?

  • Premium handsets plus desktop and mobile clients

    Horizon provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers.

  • An easy-to-use web interface providing feature control and valuable user information

    With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.

  • Broadsoft call controller platform

    Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.

The benefits of Horizon

Dynamic businesses that want flexibility

Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.

Ideal for multi-sites

The service is provided centrally so you don’t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.

Organisations that prefer outsourcing and Opex

Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.

Organisations that need a business continuity solution

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.

Improving customer contact

Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.

Training and monitoring

Horizon provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.

Feature List

Talk to anyone in your organisation anytime, anywhere, making costly delays a thing of the past...

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Hosted Telephony

To put it simply, hosted telephony is a telephone system that resides in the "cloud" rather than in your office...

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On Premise Telephony

Our on premise telephony specialists will work with your team to ensure you receive the best solution...

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