Faced with unexpected charges for the installation of a failing telephone system 12 months ago including lines, calls, broadband and maintenance and being cut-off by the original supplier with no telephone lines to run the business, dental practice Pro Enhance Dental Centre turned to Hampshire-based telecoms reseller F One Technologies to resolve the impasse.
Pro Enhance Principal Dr. Carlos Santodomingo said: 'The original telephone system had never been installed with all the features that were promised and then we received an unexpected invoice for extra charges. The whole experience was most unfortunate leading to a dispute with the incumbent and the withdrawal of our telephone lines and numbers'.
Armed with the appropriate business practises embracing telecoms and Ofcom regulations governing the provision of telephone systems and lines, F One managed to settle the stand- off with the original supplier to release the numbers and transfer them to a newly installed system in just two weeks.
Initially, F One supplied and installed a replacement telephone system and handsets with basic features including voice mail, night mode and call transferring. The package also includes ongoing maintenance, the latest SIP telephone lines and telephone calls package, business grade internet connection and mobile phone handsets.
F One is now looking to build on the telecom features by integrating the practice's dental software to display patient records when they call in, call recording for consultations and call logging to segregate current patients from potential new patients, voice mail to email and different day and night modes for training.
Dr. Santodomingo added: 'Thanks to F One, we're up and running again with a brand new system in super quick fashion'. Located in the heart of High Wycombe's historical town centre, Embrace Dental Centre provides a complete range of cosmetic dentistry and dental services under one roof from bridges and crowns to teeth whitening, scaling and polishing.
As appointed suppliers of a range of systems and communications technology manufactured by leading telecoms giants such as NEC, F One Technologies is one of the region's fastest growing businesses with a reputation in the market for providing the right business solutions and the highest level of support.
F One offers a complete suite of communication products including mobile phone and smart phone solutions, internet connections and very competitive landline and call packages.